Privacy Policy

Domestic Hub respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect

We collect information you provide directly, such as your name, email, phone number, identity document details, address, and profile content. We also collect usage data such as how you interact with the platform and device information.

2. How We Use Your Information

We use your information to create and manage your account, match workers with job opportunities, process payments, verify documents, communicate with you about your account and relevant opportunities, and to improve and secure the platform.

3. Sharing of Information

We share profile information between employers and workers as needed to facilitate introductions and interviews. We may share information with payment processors and other service providers who support our operations, and where required by law.

4. Document Verification

Documents you upload for verification (such as ID, police clearance, and certificates) are reviewed by authorized administrators. Access is restricted to staff who need it to perform verification, and documents are stored securely.

5. Data Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your data, subject to applicable legal requirements.

7. Your Rights

You have the right to access, correct, or delete your personal information, and to object to certain processing. To exercise these rights, contact Domestic Hub support through the platform.

8. Cookies

We use cookies and similar technologies to operate and improve the platform. You can control cookies through your browser settings, though some features may not function properly if they are disabled.

9. Children's Privacy

The platform is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform. Continued use after changes take effect constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or your personal information, please contact Domestic Hub support through the platform's help resources.